Federal Act on Data Protection

Data protection

The short version: this site uses Google Analytics, and only if you accept it. If you decline, nothing loads and no cookie is left behind. There are no social buttons, and the fonts sit on our own server in Switzerland.

Google Analytics, if you accept it

A banner with Accept and Decline appears at the bottom. If you press Accept, the site loads Google Analytics 4. It tells us how many people come through, which country they are in, which pages they look at and where they stop. It shows whether the site works. It does not identify you.

What that means: Google receives your IP address to work out which country you are in and, according to what Google states, does not keep it, along with your device type and the pages you open, and it writes a cookie in your browser. The data is also processed in the United States, under the Swiss U.S. Data Privacy Framework, recognised by the Federal Council and in force since 15 September 2024.

If you press Decline, or if you choose nothing, the script is not loaded at all. It is not a ticked box that quietly does nothing: the code simply never arrives. You can change your mind whenever you like with the Cookies link at the foot of every page.

Who is responsible

Antonel Andrijanic, Via Verbano 13, 6648 Minusio, Ticino, Switzerland. For any question about this page: info@pagelab.ch.

What data is handled anyway

Even when nothing is being collected, the server hosting the site automatically records every request, as any web server does. The logs contain:

• the IP address the request comes from
• the date and the time
• the page requested and the browser used

This data only serves to keep the site running and to defend it from attacks. It is not used to identify people, is not cross-referenced with anything else, and is not passed on. The basis is the legitimate interest in keeping the service safe and working.

Where the data sits

This site is hosted only on servers in Switzerland, with Infomaniak, a Swiss company with its data centres in Geneva. The server logs and the backups therefore stay in Switzerland and are not transferred abroad.

The contact form

The form at the bottom of the main page asks your name, where to answer you and what you need. The phone is optional, you leave it only if you would rather be called back. Nothing else, and no pre-ticked boxes.

What you write reaches us through the service that hosts the site, and stays in our panel. It only serves to answer you and to follow the work: it ends up on no list, it is not used for advertising and it is given to nobody else. The basis is the request itself: these are the steps taken before a possible contract.

Enquiries that do not turn into work are deleted after twelve months. Those tied to a job are kept as long as the accounts need them, then deleted.

The form writes no cookie. The check against automated messages is a hidden field inside the page, not an outside service that recognises you.

If you write or call

When you send an email or call, what you write stays in the mailbox or on the phone and is used only to answer you and to follow the work. It ends up on no list, it is not used for advertising and it is not given to anyone else. Messages tied to a job are kept as long as the accounts need them, then deleted.

Who we pass data to

To nobody, except those needed to keep things running:

• Infomaniak, a Swiss company, which hosts the site and the mail. It sees what passes through its servers, as any hosting provider does
• Google, only if you accepted the measurement, and only for that
• the accountant, for the invoices of those who become clients, as the law on bookkeeping requires

We do not sell data, we do not trade it and we do not hand it to advertisers.

How long we keep them

• Server logs: a few months, then they overwrite themselves
• Enquiries from the form that do not turn into work: twelve months
• Mail and messages tied to a job: as long as the accounts need them, which in Switzerland means ten years for tax documents
• Your cookie choice: it stays in your browser until you clear it

When we work for a client

We build sites for other people. If a client puts us in charge of maintenance, we sometimes see the data that arrives from their site: an appointment request, a form filled in by one of their patients. In that case the data is not ours: it is theirs, and we touch it only to do the work they asked for.

When that happens it is put in writing in an agreement with the client, saying what we may and may not do. ⚠️ If you are a patient or a client of a practice whose site we built, for your own data you have to turn to them, not to us.

How they are protected

The site travels encrypted, the panels are locked behind long passwords and a second step, and the data sits on Swiss servers. Nobody can promise that nothing will ever happen: what we can say is that we keep as little as possible, and that the little we keep stays in Switzerland.

If you read us from the European Union

This site has pages in German and in English, and it gets opened from Germany, Austria and Italy too. For anyone in the European Union the European data protection regulation applies as well as Swiss law: the rights below are the same, and to exercise them you write to the same address.

Your rights

Under the Federal Act on Data Protection, in force in its new version since 1 September 2023, you have the right to know what data concerning you is handled, to have it corrected if it is wrong and to ask for it to be deleted. Just write to the address above: you get an answer within thirty days.

No decision about you is taken automatically by a program: we do no profiling and there is nothing that classifies you.

If you believe the handling is not correct you can turn to the Federal Data Protection and Information Commissioner, in Bern.

If this page changes

If one day the site has a newsletter, online booking or another tool that handles data, this page will be rewritten before the new thing goes online, not after.